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jthomson99's avatar
jthomson99
New member | Level 2
2 years ago

All of the sudden I can't attach files from Dropbox in emails

For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder s...
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vivavie's avatar
vivavie
Explorer | Level 3
2 years ago
Hello,

I did not receive your answer to my question according to the impossibity to attach a filé from Dropbox in my emails.

Thank you for your reply and diligence.
Best regards R IAMARENE
My phone is a galaxy s10 notelite
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi vivavie, let's jump right into this! 

     

    As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on?

     

    In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from there?

     

    Keep me posted!

    • vivavie's avatar
      vivavie
      Explorer | Level 3
      2 years ago
      I wrote my message and use the tool on the right inside of the screen of my phone and when I go on the DROPBOX to get the document and on my email I got the answer below
      the answer when I trie to upload a file or document from DROPBOX in my email : impossible to upload the document that's all
      Before I never had problem to attach a document to my email it was very straight forward
      I wanted to send you the message but I did not fini the way on your email
      Thank you for your help sincerely yours
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey vivavie, thanks for your reply here.

         

        Are you using Gmail and the Gmail app or is it a different email service provider?

         

        Have you uninstalled and reinstalled the Dropbox app, or your email app to see if that helps?

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