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Schwenck's avatar
Schwenck
Helpful | Level 6
2 years ago

Auto-Save message 20 minutes after my last edit.

Why does this happen: 20 minutes and more after my last edit, the message "Saving..." still appears at the top of the tab. If I try to close the tab, I'm warned that changes may not be saved. I think...
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  • Schwenck's avatar
    Schwenck
    2 years ago

    It hasn't happened lately, and here is the only thing I'm doing differently: I stopped clicking the caret at the top right to make the top line disappear. As long as I can see the cloud icon during an editing session, each change is saved immediately.  So far, so good.

Schwenck's avatar
Schwenck
Helpful | Level 6
They are Word docs being edited online as Google docs. No on else has access. I use a Chromebook. Thanks.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Schwenck, if you're editing the Word files in the Word for the web app, do you experience a similar issue?

  • Schwenck's avatar
    Schwenck
    Helpful | Level 6
    2 years ago
    I don't use Word for the web. I use Dropbox to upload Word files sent to me and saved to my Google drive. So I edit with Google docs inside Dropbox. I hope that's clear. Thanks.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps?

      • Schwenck's avatar
        Schwenck
        Helpful | Level 6
        2 years ago
        I'll give it a try. The problem is that it doesn't happen every time. Thanks.

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