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Forum Discussion
Backed up folders no longer show on my mobile devices
I've been using Dropbox Basic for about 2 years, without issue. Ever since they released Backup, and I clicked to enable it without knowing it was a big deal, I've had to basically start over with se...
Rich
Super User II
Super User II
Joy100 wrote:
... even though Sync says "Everything is up to date", changes made on Desktop are not reflected on Dropbox.com , and vice versa.
The Backup functionality has changed. Backups are no longer stored with your normal synced files on Dropbox.com. There's now a separate area for backups; your Backups page.
These backups are no longer accessible in the Dropbox app on your phone/tablet. In order to access them on your phone/tablet you would need to use a browser on the device to sign in to the website and access the Backups page.
This change is really annoying. How do we complain to Dropbox? Like Joy100, I need access to those folders without having to go to a website to do so.
- Rich
JGiacchi wrote:
This change is really annoying. How do we complain to Dropbox? Like Joy100, I need access to those folders without having to go to a website to do so.
You can leave a note here and a Dropboxer will see it.
I doubt this will change going forward, and personally I believe this is the better method. Backups are just that, a backup of the original file, and shouldn't be accessed directly. They're meant for file recovery in the event of a disaster or mistake. Separating them from your regular files also prevents anything from happening to them.
You can easily access your files in the mobile app simply by storing them in your regular Dropbox folder so they can sync.
- Well, I want the files on my hard drive and Dropbox only backs up certain folders that it thinks are important. I had moved all my files to my desktop and documents folders (the ones I could anyway, not all programs allow me to do that) to make sure they were getting backed up, and now I can’t access those through the app. So now I can’t have them stored on my hard drive if I want them backed up? That defeats why I’m using Dropbox. I don’t want to be working off the cloud. I want the files on my hard drive(s) and being backed up to the cloud in case of a crash. And I was using Dropbox as a network between hard drives for when I needed to work on files on another computer.
I had the 30+ day file history there to help with disasters or mistakes. I mean, what’s the difference between me working on my desktop files directly on my hard drive or working on them off my desktop hard drive from another computer via the Dropbox app for mistake purposes? I’m still accessing the file.
Of course, Dropbox can do what they like but if this is their new plan I guess I’ll start looking for another provider. Maybe I can find one that will let me automatically backup more than just desktop and document folders too.
Did they send out any communications about this change? I spent several hours last night and this morning trying to figure out why Dropbox “broke”, which is also frustrating.- I’ve spent hours troubleshooting and researching as well. So far the only workaround is to access the backup files through Dropbox.com when I’m on a different device.
Not a great solution especially since I’m paying $200/yr for this inconvenience. Hope Dropbox fixes this Sync issue soon but I’m already researching other solutions.
