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Forum Discussion

da1whoknks's avatar
da1whoknks
New member | Level 2
5 years ago

Blank word word document after saving

A client has a word doc that is saved in dropbox shared folder.  She simply opens the document and renames it creating a new file.  The new file is then saved to the same location as the previous fil...
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jmaura's avatar
jmaura
New member | Level 2
4 years ago

Found this in searching for the exact same problem. Windows 10, Word 2019 Application, saves document from word (Save As) places in dropbox folder. Then goes back, document has 0KB blank document. Saving in other locations seem to work fine, But dropbox is the main saving location.

  • CharlieE's avatar
    CharlieE
    New member | Level 2
    4 years ago

    Same problem for me - wrote a 3000 word MS Word document last week.  Saved to DB via the desktop app, using Windows 10 computer with Office 365 (fully up to date).  Gone back in today and the file is 0kb with no version history.  Saved 100s of files to DB previously without problem.  Confusing . . .  

    • cornelrules's avatar
      cornelrules
      Explorer | Level 3
      4 years ago

      Same problem here. After changing the default location all word saved files are fine, but the default location used to be Dropbox. Any idea when this issue will got fixed?

       

      Thank you!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey there cornelrules, thanks for joining the discussion here.

        I'm not quite sure about the issue at hand. Could you clarify what exactly is troubling you?

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