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Forum Discussion
da1whoknks
5 years agoNew member | Level 2
Blank word word document after saving
A client has a word doc that is saved in dropbox shared folder. She simply opens the document and renames it creating a new file. The new file is then saved to the same location as the previous fil...
CharlieE
New member | Level 2
Same problem for me - wrote a 3000 word MS Word document last week. Saved to DB via the desktop app, using Windows 10 computer with Office 365 (fully up to date). Gone back in today and the file is 0kb with no version history. Saved 100s of files to DB previously without problem. Confusing . . .
cornelrules
4 years agoExplorer | Level 3
Same problem here. After changing the default location all word saved files are fine, but the default location used to be Dropbox. Any idea when this issue will got fixed?
Thank you!
- Walter4 years agoDropbox StaffHey there cornelrules, thanks for joining the discussion here.
I'm not quite sure about the issue at hand. Could you clarify what exactly is troubling you?- cornelrules4 years agoExplorer | Level 3
Walter,
This is on a Windows 10, Word 365 Application, saves document from word (Save As) places in dropbox folder. Then goes back, document has 0KB blank document. Saving in other locations seem to work fine, But dropbox is the main saving location (for sync and backup). After changing the default location, the issue is gone, but we'll looking forward to re-enble save as to Dropbox.
Thank you.
- cornelrules4 years agoExplorer | Level 3
Also good to know: When save as to Dropbox, the document is not keeping the saved name. For ex, if we save the file as "TestFile.docx", in dropbox folder this will appear as "Document1.docx". The next saved file will be "Document2.docx" and so on. This is the name that we're seeing also in Word when saving the file. When saving to a different location the saved file will get the desired name, and the file is saved accordingly.
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