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Forum Discussion
jfricker
2 years agoExplorer | Level 3
Cannot access someone else's Dropbox folder
Our company has a Dropbox folder we all use to share files. We have a new manufacturer that we are working with that has their own Dropbox folder. A link to their folder was sent to all of use but some of us cannot access their folder. The folder starts to load then there is an error report that says thier folder doesn't exist. The folder stays light gray in the Folders Bar but cannot access it. What do we need to do to change this?
Hey jfricker, hope it’s OK to jump in, too.
Can you please ask from the owner of the folder to try Jay’s suggestion, and let us know if it helps?
If not, we’ll troubleshoot this further.
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