We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Cannot create a new folder when using the browser.
This pesky bug still roams the dropbox community...
When I start to create new folders, I get the same error daily
"Cannot create new folder"
90% of the time I can create the first folder without issue. The second I go make my second, third or forth folder, I get the error over and over and over and over. I have to wait several minuets for it to clear and then it will create a new folder. Its almost like some spam/security issue in the system. Its been this way for a very long time, at least a year or two. Doesnt matter if you clear your browsers clean and or use different browser like safari or google chrome.
Already searched the web/forms to see drobpox tips and tricks to fix and nothing has solved the pesky issue.
- Megan
Dropbox Staff
Hey Stephen851 , welcome to our Community!
Do you immediately try to create a second folder after you've just created your first one? Do you get the error when trying to create a subfolder or a folder to the root of your account?
I'd also love a screenshot of the error you get on your end, in order for me to have a visual too.
Thanks a bunch!
- Yes, I make folders immediately one after another. Sometimes up to 6 folders.
In extremely rare cases it doesn’t stop me. Once every hundred tries maybe. And sometimes you have to wait over 5 minutes for it to let you even create the second folder. It’s insane.
I don’t have a screenshot now but ive sent one in to support at least once. All it does it show a message that it can’t create a folder exactly where it will say folder created. People have posted the same screen shot in here as well that you commented on. Nothing different but I’ll work on getting the same thing posted here.- Megan
Hey @Stephen851 , I see, thanks for letting me know.
I'm guessing this might have to do with how fast you create one folder after the other, and the limit when using our website.
However, in order to gather more info about this, and possibly even send it to our team to check this out, would you mind sending me a screenshot of the error message you receive on your end?
