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Forum Discussion
Cannot create links to share files. "We’ve suspended your sharing activity" error.
Dear Dropbox Support Team,
It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message:
Can’t share file
Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
About a year ago (maybe more) I did indeed detect a virus in a file hosted in my dropbox, and I deleted it at the time.
I guess the same virus was detected by dropbox systems and there's a ban in my account since then. I’d appreciate it if you could review my account and lift the sharing ban.
Best Regards,
Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files.
Great support experience, thank you :)
- Megan
Dropbox Staff
Hey hello-world-123, thanks for reaching out to our Community.
Can we actually send you an email, so that we can take a closer look into this issue for you?
Let me know!
Hello Megan, thank you for the prompt reply. Yes, send me an email please!
- Megan
Got it hello-world-123! 😀
I just sent you an email, and I'll be more than happy to take it from there. Cheers!
