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Forum Discussion

Nick_S's avatar
Nick_S
Explorer | Level 3
2 years ago

Can't get 100% offline status of selected files (folders) on Mac Os Ventura

Hello everyone. Al least last 3 months dropbox app won't make 100% offline the files I chosen for. It randomly make them offline and most of the files in selected folders are still online. And of cou...
Desktop
Mac
Sync
Nick_S's avatar
Nick_S
Explorer | Level 3

Hannah Dropbox app won't make the selected files offline if I'm making the right-click and "make available offline". It starts to sync and stops after 5 sec. But this is a random case. I mean some files it could make offline (as I need) in the current session, but next time it could be not to do this if I made them online again some times before that. Dropbox app was working perfect for me all the last years (on Mohave, Big Sur, Catalina) before I started using Ventura. Something crazy is going, really. And also the app STILL WON'T show the folders/files sizes in Finder which are offline. You have promised some month ago that this will be fixed but still...nothing

 

Dropbox folder is located in the right place (/Users/Library/CloudStorage/Dropbox)

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for clarifying, Nick.

 

Have you tried restarting both the Dropbox app and your computer, to see if that helps at all?

  • Nick_S's avatar
    Nick_S
    Explorer | Level 3
    2 years ago

    yes of course ! But it doesn't work 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Nick_S - sorry to jump in here, but could you clarify your device's exact OS version and the version and status of the Dropbox desktop app as shown in your menu bar? 

      • Nick_S's avatar
        Nick_S
        Explorer | Level 3
        2 years ago

        Walter Ventura 13.6.1 + dropbox 187.3.5526. Yes, I know that that one is beta build but my problem is continuing during a few mounts on different app builds

         

         

        status - "your files are up to date"

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