We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

zwilson's avatar
zwilson
Explorer | Level 3
8 years ago

Changing owner of Dropbox Paper Doc b/w business and personal accounts

Really loving Paper! It's the closest thing to my vision of a perfect collaboration tool! I recently created and linked(?) a business account to my Personal Dropbox. Now I've unintentionally created ...
Create
Dropbox Paper
FAQ
  • Karina's avatar
    Karina
    8 years ago
    Hi there zwilson
     
    That’s awesome! I’m so glad to hear that you’re enjoying Dropbox Paper! :heart_eyes:
     
    As for your questions, it currently not possible to transfer ownership of a Paper doc. As the owner of a doc, the current adjustments you can make to the status of other collaborators is “Can Edit”, “Can Comment”, and “Remove” from your doc. You can do this by clicking on the "Share" buttom at the top-right of your screen. 
     
     
    The best advise I can give, is if you transfer (or less elegantly put, “copy-paste” 😜) the content from your Paper doc, into a new Paper doc located in your Business account. 
     
    Additionally, you're also more than welcome to submit Paper feedback on this. If you access Paper through the web,  click on the “?” at the bottom right of your screen & you’ll find a “Feedback” option where you can submit a request. 
     
    Also, let me know if you have any additional questions, or there's anything else I can help you out with. 
     
    Thanks and have a great day, 
    Karina
     
  • Jane's avatar
    Jane
    7 years ago
    Hi again zwilson, 
     
    I’m Jane; I know that it’s been some time since this was posted, though I’m reaching back out with good news! 🎊 
     
    You may keep in mind that an owner of a Paper doc can now transfer ownership by pressing Invite > the dropdown 🔽 next to the new owner > Make owner, as below: 
     
     

     

    Here are a couple of pointers that could also be helpful: 

    #1. This feature is currently only available to Paper docs, as folder ownership can’t be transferred.
    #2. Ownership can only be transferred to another member in the doc. 
    #3. Only the current doc owner can transfer ownership. In a team, a team admin can transfer ownership if they have access to the doc.
     
    [Edit: Doc ownership transfer is currently only available to members on a Business team, while  you won't be able to transfer ownership of a Paper doc if you're working on a personal account.]
     
    I'm always here to keep this conversation going, so just as usual & please do let me know of your thoughts or additional queries! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
Hi again zwilson, 
 
I’m Jane; I know that it’s been some time since this was posted, though I’m reaching back out with good news! 🎊 
 
You may keep in mind that an owner of a Paper doc can now transfer ownership by pressing Invite > the dropdown 🔽 next to the new owner > Make owner, as below: 
 
 

 

Here are a couple of pointers that could also be helpful: 

#1. This feature is currently only available to Paper docs, as folder ownership can’t be transferred.
#2. Ownership can only be transferred to another member in the doc. 
#3. Only the current doc owner can transfer ownership. In a team, a team admin can transfer ownership if they have access to the doc.
 
[Edit: Doc ownership transfer is currently only available to members on a Business team, while  you won't be able to transfer ownership of a Paper doc if you're working on a personal account.]
 
I'm always here to keep this conversation going, so just as usual & please do let me know of your thoughts or additional queries! 
toiletgtanny's avatar
toiletgtanny
Explorer | Level 4
7 years ago

Hello Jane,

I can't seem to find "Make owner" option within the list of invited users. What is happening?

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey toiletgtanny, it’s possible that they’re not following the Paper doc yet. Can you check whether their icon is grayed-out on the member list? You can see if they haven’t viewed the doc, once you click on the “Invite” button, it should be next to their name. 
     
    As ownership can only be transferred to another active member in the doc, it would be best to check back with them, as they may have missed a notification when you added them to the doc in the first place. 
     
    Please let me know whether this is the case on this discussion & I’ll do my best to check back with you. Happy Friday! 
    • toiletgtanny's avatar
      toiletgtanny
      Explorer | Level 4
      7 years ago

      Hello Jane,

      Of course, I was writing about members who did not only have viewed the document, but already made some changes to it. The option to make them owner is still missing – there is only "can edit", "can comment" and "remove".

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Can you recreate the same behavior on an incognito window by any chance toiletgtanny? If you’re seeing the option to make your colleague the owner of your doc there, then clearing your browser's cache would be helpful. 
         
        Let me know how this option works for you & we’ll take it from there. I’m wishing you a wonderful week ahead! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!