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Forum Discussion
"check your internet connection and try again" When trying to share a file?
Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro...
I'm finding that it fails with every e-mail address that I've tried, up to 15 so far.
As I've already noted, I'm one of the ones who can share using the website.
I've checked my System Preferences>Security & Privacy>Privacy and the App has full permission:
Privacy settings Mac OS Catalina
Lusil
Dropbox Staff
Dropbox StaffThanks for letting me know, Righ.
I tested this out from my end, and I'm able to share content using the desktop app. Could you check if the issue persists for you as well?
If it is, let me know the desktop app's version by hovering over the Dropbox icon that's next to your computer's clock.
As previously mentioned, I'm on Windows 10 {Build 2004} and Linux {Mint 20 Cinnamon}. On Windows 10, looks like I was upgraded last night to Dropbox Ver. 108.4.453. Same issue as my screenshot above. Dropbox has full permissions and the folder is confirmed NOT to be "read only" attribute, in Windows, for the entire Dropbox folder, not just the subfolder. I tried gmail and yahoo linked accounts, same error.
I'm having the exact same problem.
Dropbox Version 108.4.453 (108.4.453)Can't share folder
When I hover over the Dropbox icon in my Mac OS Status Menu at top right I see the following:
Dropbox 108.4.453 Up to date
So, as requested by Walter, I rebooted. I then retested, as requested by Lusil, with a completely new folder created in the Dropbox App with no content. I was figuring that that confiquration would give the least problems. I've documented below my share experience using the three share methods discussed above.
Method 1 - Share from the Dropbox App:
So, sharing the new folder directly from the App, I right click on Test folder and select "Share" from the pulldown menu. All works as expected thus far, and the Test folder comes up in Share mode. I then add a test e-mail address to the "To:" box, one of the fifteen earlier tested to fail, and get this result:
So, sharing failed with the same error message that the Original Poster in this thread reported.
Method 2: Finder Share:
Go to Mac OS Finder and find the new "Test Folder" that was created with the Dropbox app in my Finder Dropbox folder. I then Right Click on the Test folder and select "Share". To this point all works perfectly:
However, as soon as I enter an e-mail address, I get the exact same error screen that I show above.
Method 3: Webapp:
So, I open Dropbox.com and find I'm already logged in. Test Folder is the first item in the file/folder list, and so I click on the "Share" button to the right in the same list row. Immediately the Share interface comes up as before, and I enter the same test e-mail. This time, there is no error and it all works:
The image above shows the settings when I then attempt a new share which confirms the successful share. The owner e-mail is listed on the first line below the "To:" panel and the shared e-mail with Edit rights is listed below that. There is no mention of an internet connection, but I'm clearly using the same internet connection in the website through my Safari Browser as I was using through the Dropbox App and the Finder system.
I hope that helps make clearer where the issue is. My real aim here is to get the Finder Dropbox share working as that's the implementation of Dropbox that I find most useful. I don't use the App or the Webapp. That's not specific to Dropbox. I find that it's a lot more efficient to use apps where they have Finder (System) integration. No retraining, fewer mistakes. It just makes work much quicker, consistent and with fewer errors, which is critical when working in teams. That's why I originally chose Dropbox over other storage options, its good Operating System integration.
Any help welcome.
iMac 27" 2019 19,1
macOS Catalina 10.15.7
