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Forum Discussion
"check your internet connection and try again" When trying to share a file?
Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro...
Lusil, you can't raise a ticket unless you have an upgraded account which I do not... This issue has been going on since last Thursday, so please can you report of yourself?
Lusil
Dropbox Staff
Dropbox StaffThanks for your swift replies, ElSid1 and NuggetMagic.
I've sent you each a ticket, so check your inbox for my latest message whenever you get the chance.
Looking forward to hearing back from you!
I think that not being on an upgraded account is causing issues with the ticket too :).
E-mail received for the ticket.
- Takes me to https://www.dropbox.com/support/
- I click on the ticket number or OPEN (I tried both)
- Takes me back to https://www.dropbox.com/support/
Lusil yes I have a ticket now for my issue, but as with ElSid1 , when you click on Open it refreshes back to Tickets without opening the ticket. Seems the Dropbox system does not support un-Upgraded users. I get it to an extent as we aren't paying for the privilege, but when people like us can assist in solving the issue and providing information, it doesn't really make sense that it wouldn't support us.
- Lusil
Thanks for letting me know that the issue's resolved for you, Righ!
ElSid1 and NuggetMagic, could you let me know if you can see and reply to my message from your inbox?
