You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
MarthinGrobler
5 years agoExplorer | Level 3
"check your internet connection and try again" When trying to share a file?
Trying to share a file, but when I enter some email addresses I get the following messages ""check your internet connection and try again". Other email addresses works 100%. Working on a Macbook Pro...
Lusil
Dropbox Staff
Hey peeps, thanks for your additional reports on this.
If you haven't already, could you submit a ticket to our team from this link, so that they can look into this with you?
Once you do, let us know the ID (eg. #1234567), so that we can pass your comments along.
If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.
Keep us posted!
Righ
5 years agoExplorer | Level 4
Lusil wrote:...
If you have any trouble creating a ticket, just give us another nudge and we'll be more than happy to send you one.
Keep us posted!
Hi Lusil
There's no option to create a ticket at that link, even when logged in. I presume that's because I don't have an upgraded account. I would still think that it is an important issue for Dropbox to fix because it seems to be affecting a wide range of users across different systems. Righ
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!