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Duforbes's avatar
Duforbes
Helpful | Level 5
3 years ago
Solved

Desktop app not showing all my folders

Hi, I’m using a Mac Pro and a MacBook Pro with Dropbox desk top. My MacBook pro works fine with drop box but my Mac pro does not display all folders. I’ve uninstalled and reinstalled.

desktop
Mac
sync
  • Walter's avatar
    Walter
    3 years ago

    Hey Duforbes, thanks for posting on our Community and sorry to hear you're having issues with this.

     

    If you've made sure that the desktop app is 'up to date' and not still syncing in your menu bar on both of your devices, could you check your selective sync settings in the app's preferences to see if there's any folder that's un-synced from your Mac Pro? 

     

    Let me know what you find!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Duforbes, thanks for posting on our Community and sorry to hear you're having issues with this.

     

    If you've made sure that the desktop app is 'up to date' and not still syncing in your menu bar on both of your devices, could you check your selective sync settings in the app's preferences to see if there's any folder that's un-synced from your Mac Pro? 

     

    Let me know what you find!

    • Duforbes's avatar
      Duforbes
      Helpful | Level 5
      3 years ago
      Hi,

      Thanks for the help. Selective syncing didn’t have these folders selected. Needed the point in the right direction. Appreciate it
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No worries Duforbes - I'm just glad I could help. 

         

        See you around the Community and take care!

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