You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Duforbes's avatar
Duforbes
Helpful | Level 5
2 years ago

Desktop app not showing all my folders

Hi, I’m using a Mac Pro and a MacBook Pro with Dropbox desk top. My MacBook pro works fine with drop box but my Mac pro does not display all folders. I’ve uninstalled and reinstalled.

Desktop
Mac
Sync
  • Walter's avatar
    Walter
    2 years ago

    Hey Duforbes, thanks for posting on our Community and sorry to hear you're having issues with this.

     

    If you've made sure that the desktop app is 'up to date' and not still syncing in your menu bar on both of your devices, could you check your selective sync settings in the app's preferences to see if there's any folder that's un-synced from your Mac Pro? 

     

    Let me know what you find!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Duforbes, thanks for posting on our Community and sorry to hear you're having issues with this.

     

    If you've made sure that the desktop app is 'up to date' and not still syncing in your menu bar on both of your devices, could you check your selective sync settings in the app's preferences to see if there's any folder that's un-synced from your Mac Pro? 

     

    Let me know what you find!

    • Duforbes's avatar
      Duforbes
      Helpful | Level 5
      2 years ago
      Hi,

      Thanks for the help. Selective syncing didn’t have these folders selected. Needed the point in the right direction. Appreciate it
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries Duforbes - I'm just glad I could help. 

         

        See you around the Community and take care!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!