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Drop box is stuck at "Starting..." but files are being synced
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
Having issues here too. Just took in delivery of a New MacBook Pro and installed Dropbox only to find it wont go past 'starting'. I checked my old machine and the same thing is happening. Thought I had messed something up myself but looking like it's a wider issue.
Running High Sierra 10.13.6 on both machines and the dropbox install on both is 54.4.90In case it helps, I noticed this behavior starting around 6pm PST yesterday (8/13). It may have started earlier, but that's when I noticed.
Win 10
55.4.171
- started for me about the same time. macOS 10.13.6 with dropbox 54.4.90.
note: i have also noticed that new files coming in don't seem to be syncing correctly. (i am using smart sync ONLY to see online-only files.) i get notifications saying the sync failed (due to trouble connecting). then it tries again. continuous notifications, every few minutes.
Dropbox Icon Stuck on "Starting" with a red square over it - with the number 1 inside.
Frozen, will not do anything else.....
Online in our Account Settings - The Tab "Plan" settings for some reason is stuck on 258GB Used out of 0GB - even though we have Dropbox Professional (2TB) and our payments are up to date.
Tried uninstalling/unlinking/reinstalling, etc....... doesnt work.
Any help appreciated.....
:-)
Same here, started today. The problem persists even if you reinstall and resync everything. Started happening today both on my windows and mac.
wow, what an incredible problem! affecting all these people at the same time ... starting yesterday ( 08/13/2018 ).
hopefully dropbox has now taken note and is quickly coming up with a solution!!
thanks to everyone! let's get this thing solved! :)
chris
Same issue with Mac OS X (latest build).
Deleted Dropbox preferences and rebooted. No change.
Checked network proxies. No change.
Deleted application caches. No change.
Rebooted Mac. No change.
Dropbox icon is still greyed-out and "Dropbox is starting" message continously displayed.
- Yup same problem here. Windows 10 running Dropbox 56.3.83
The problem started to occur yesterday, where a restart of the client fixed it, but today it's stuck at either indexing or starting...
Something is defiantly broken @ dropbox. Exactly the same problem with MacOS 10.13.6
- I did the same routine. No change.
- Clean uninstall. Rebooted Mac. Turn-off firewall & virus protection. Install app. No change.Dropbox icon greyed-out. "Dropbox is starting" message continously displayed.
The Mac app stopped syncing today and is constantly 'Strating'. My account says that I'm using 0 bytes yet I can go to the home page and see files listed. What is happening?
I have ne macbook pro 2018. Files sunced yesterday when I set up the computer. Today dropbox is stuck at starting. I have uninstalled and installed numerous times and nothing works. Even erased brand new disk and did clean install and still the same problem persists. Frustrated and don't know how to fix this and need dropbox to work with my team.
Hi Dropbox,
My Dropbox has been starting and syncing since yesterday. It has not been able to finish loading. Please refer image below.
This is the first time showing this issue. Appreciate if you could advise what is the method to resolve this.
- Lusil
Dropbox Staff
pellet wrote:The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
It looks like a confirmed, widespread issue. Let’s give Dropbox some time to get it fixed. Hopefully soon....
The issue is really on my work account:
[From Android]
I am also having this problem on MacOS. Files sync but Dropbox is stuck forever starting. It looks like this issue is widespread. Please add this to you list of known issues, Dropbox.
So since yesterday both my desktop and laptop (both win 10 64 bit) App say "Dropbox is starting...." but it never starts. I tested that it is syncing without a problem just the icon stays greyed out and the App never starts. Running 54.4.90
I conatced tech support via email but so far they have not gotten back to me with a fix.
Any ideas how to fix this?
Thanks
- Lusil
OK than you and thanks for removing info from the screen shot.
Windows 10 Surface Book
Suddenly, after no change that I'm aware of, the Dropbox icon in the system tray is gray, when I scroll over it says 'Starting' and when right click it says 'Dropbox is starting', continues for many hours with no change.
However on dropbox.com it is showing that my files have synced.
I have uninstalled and reinstalled Dropbox.
I have scoured the community and other sources and can see nothing else on this.
Help please?
Update for me - Restarted my machine this morning and Dropbox is now stating 'indexing' instead of starting. With that said, it doesnt actually seem to be doing anything. No new files have been synced
