Learn how to make the most out of the Dropbox Community here đ.
Learn how to make the most out of the Dropbox Community here đ.
Really sorry to hear this, tuongvan.
Can you send me your ticket numbers, so that I can take a look?
Iâd also a screenshot of what you see on your Backups page here.
Ping me, when youâre ready.
Hi Nancy, thanks for your reply. I've already sent the tech support staff a few screenshots. But still no solution from them...
Thanks for the screenshots, crismelo!
Can you give us some more info on the extra folders that you mentioned that Dropbox created? What kind of folders are they?
And tuongvan, can you please give us the ticket number for your communication with our support team, so we can take a look as well?
Hello Hannah, this is a screenshot of the many folders that Dropbox created. My laptop is stuck; I can barely use it. Uploading files to Dropbox to delete them from my laptop goes exceptionally slowly. I don't know how to sort this situation. I am puzzled because yesterday I freed 7GB, and now my laptop says it has less than 1 GB; I believe Dropbox backup claims every space I make it free. this is a nightmare. Please help me. One question: I am moving folders inside Dropbox, not backup. When I deleted them from my laptop, I got this message:
Can you confirm that it will be deleted from my backup folders but remain inside Dropbox in a normal folder I just uploaded? Super important question.
Here the screenshot of dropbox on my C drive: Message I am getting very often:
Hey again, crismelo! When deleting folders from your laptop, can you clarify which folder theyâre currently located in, when you delete them? Are you deleting them from your local Dropbox folder, after uploading them, or from another folder?
In general, keep in mind that any changes you make to your backed up folders, they'll also sync to Dropbox online, as these folders are connected to Dropbox like your local Dropbox folder is.
If you want to add folders to your Dropbox account, but want to remove them from your local device so that they donât take up extra space, then Iâd suggest using selective sync instead. Youâll still be able to access everything online this way, plus you'll free up your local storage.
If Iâve misunderstood something though, let me know.
Hi, the ticket number is 23417212. Thanks for looking into it.
Team,
I am still struggling with my laptop. I have paused the sync, but Dropbox still uses all the space I make free. What will happen if I simply delete the Dropbox folder on my laptop?
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!