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wimlibby's avatar
wimlibby
Explorer | Level 4
12 months ago

Dropbox Business - No Option to Share Link from Computer

I have now lost the option to right click on a file in Windows Explorer then select Dropbox> Copy Dropbox link. The only option now showing under the Dropbox submenu is "Send a copy (business)". I use the copy Dropbox link option multiple times a day and wondering if there is a way to get that option back. 

 

I saw a previous from October where the Accepted Solution was to uninstall and reinstall Dropbox.  

I have tried that twice and it did not fix the issue.  Still only have "Send a copy (business)" as the only option and I can't "Copy Dropbox link"

 

The version installed is 192.4.4605 - which is the same version on my other computer and I don't have this issue on that computer.

 

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi there wimlibby - thanks for joining our Community and sorry to hear you're having issues with this.

     

    Could you please clarify your device's OS version as well as the status of the desktop app as shown in your system tray/task bar at the moment? Is it 'up to date' or syncing perhaps?

     

    A screenshot of the options you get when you right click on files inside your Dropbox folder would also help.

     

    Thanks!

    • wimlibby's avatar
      wimlibby
      Explorer | Level 4
      12 months ago

      I am using Windows 11 - all patches installed.

       

      Dropbox had been current and updated when I had the problem.

      Since I have reinstalled Dropbox to try and fix, it is still re-syncing.

       

       

      This is what I see now - badThis is what it was and what I need back again.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey wimlibby, thanks for the added info! 

     

    It might sound trivial, but is there a chance that you recently updated your OS? 

     

    Also, have you tried restarting your device at all?

    • wimlibby's avatar
      wimlibby
      Explorer | Level 4
      12 months ago

      I have not recently done any OS update, just the standard patch updates.

       

      I also rebooted the computer after the two times I uninstalled Dropbox before installing it again.

      I wanted to make sure that Dropbox was fully uninstalled.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Gotcha, thanks for letting me know wimlibby!

         

        Have you also checked our Community Manager's troubleshooting steps here? 

  • bfriedel's avatar
    bfriedel
    New member | Level 1
    17 hours ago

    I am having the same issue along with another it issue that I spent over an hour withtech support via chat and email and it was never resolved. The new DropBox is horrible. I went through the same steps as you and nothing fixed my issue. I lost a whole folder of documents. Thanks DropBox

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 hours ago

      Hey bfriedel, sorry to hear about that!

      You've mentioned that you're already in contact with our Support team. Would you mind sending over your ticket number reference, in order for me to check the progress of the case?

      Thanks a bunch!

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