Forum Discussion

Papa Bear's avatar
Papa Bear
Explorer | Level 3
2 years ago

Dropbox cuts out the first 8 seconds of my video during uploading

The last 2 videos uploaded in Dropbox have cut out the first 8 seconds of the video. The videos are about 2 - 3 minutes and less than 100mb. Is there a solution to the problem?
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Papa Bear, thanks for bringing this to our attention.

 

How did you originally upload the videos?

 

Was it via the mobile app, the site itself, or by moving files into the Dropbox folder on your computer?

 

This will help me to assist further!

  • Papa Bear's avatar
    Papa Bear
    Explorer | Level 3
    2 years ago
    I used the Dropbox folder on my computer.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, Papa Bear.

       

      When you preview them on dropbox.com, do you see the same?

       

      Do you still have the originals? If you upload them from the website, what do you see?

      • Papa Bear's avatar
        Papa Bear
        Explorer | Level 3
        2 years ago

        Thanks Hannah. 

        Preview on Dropbox reveals the same issue. I removed the video, and then reloaded it on the website. The result was the same. The first part is missing. Appreciate any ideas on how solve the problem.

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