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lloydschroeder's avatar
lloydschroeder
Explorer | Level 4
12 months ago

Dropbox sharing not visible on Finder nor the green synced icons on Sonoma for Mac

Help please! I can not for the life of me get the sync icons back, nor the right-click Dropbox options that I used to have last week. I have deleted, re-installed, reset and tried numerous other things. Can I send a log? How do I even do this?

 

Thanks in advance!

Desktop
Mac
Sync
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey lloydschroeder! Thanks for posting this here. 

     

    Is the small Dropbox icon currently showing in your menu bar (close to your clock settings)? If yes, please share with me the app version of your Dropbox app, as well as your OS version, by hovering over it.

     

    Other than that, I’d like you to follow these steps to relaunch your Finder.

     

    Let me know, if that seems to help.

    • lloydschroeder's avatar
      lloydschroeder
      Explorer | Level 4
      12 months ago

      Thanks Nancy, the problem is that link your shared is no longer accurate - its not called System preferences, there is no Extensions to click on - you have to type it in to search and find it nested underneath something else. 

      I think the issue is that Dropbox is not even coming up as an option to check/uncheck.

      OS Sonoma 14.1.1 (23B81)

      Dropbox V 186.4.6207

       

      I've also forced quit on finder many times and the situation is all the same.

       

      See my screenshots here.



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