Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

agee's avatar
agee
Explorer | Level 3
7 years ago
Solved

Error 500 attempting to access shared files

Hello, I signed in to see a shared file and I get the Error 500 Error (500) Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help C...
Error Messages
Share
Shared Files
Web
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for confirming that for me, agee. 
     
    In order to further investigate, I’ve sent you an email to the email address associated with your Forum profile due to account-specific info that’s required on the matter. Please check your inbox for my latest message. 
     
    Cheers!
agee's avatar
agee
Explorer | Level 3
7 years ago

Hi Lusil,

Thanks for the response.

Yes, I have tried in Edge browser with same result.

I could note that the two shared files were shared with my other email address (not associated with my account). I clicked the link that said to share it with my account. That worked the previous time, when I got the first file. Both files are showing up in my account but I'm getting the 500 Error when I click either of them.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for the description here, agee. 
 
Just to clarify, are the files in questions individual shared files, shared with you via a shared link, or are they within a shared folder? If they are in a shared folder, are you able to download them locally and open them? Could you also let me know the file types in question?
 
Thanks again! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!