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Forum Discussion
Error 500 when trying open shared links
Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is a...
Up until yesterday my videos played just fine. Whenever I want to watch Videos I have on Dropbox, I get this error and can't watch/download them:
"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."
I need that working for my work! What now? How do I contact the support? I am a paying customer.
Thanks!
Same here, clicking on video files in a folder opens the file but then quickly turns to an error.
- Walter
Dropbox Staff
Hi there originalemanuel & Anglo Team - thanks for bringing this to our attention.
Is this affecting all of your video files or just some?
Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same results?
Thanks!
Hi Walter,
this happens to all videos. And up until 2 days ago, they were all still working fine.
It does seem to work with Edge, but not with Chrome & Firefox. And Firefox is my main browser I use for work.
The browsers are all updated and I am on Win11, just in case that is important.
Clearing the cache did not work and even uninstalling and reinstalling the browsers did also not help. Problem is still there
- Walter
Does the issue persist on a private browsing window as well originalemanuel?
It's happening on Chrome and Safari on a mac for me, also getting reports of the errors from people i've sent the links to. (sending this from my private account so my whole company don't get notifications about this)
- Walter
It could be caused by a plugin or an extension then originalemanuel - have you tried disabling them one by one to see which one is the culprit?
As for you Anglo Team, could you clarify if you're getting the same results on an incognito window as well? There was an issue affecting the website yesterday, so these reports might be related to that.
