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Forum Discussion

jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4
2 years ago

Error Message: There was an issue communicating with your photo library

I am trying to load pictures from my iPhone to Dropbox.  I have not had any issues with doing this for years.  I have the free basic plan.  I sell on eBay and so take hundreds of pictures per week.  ...
Camera uploads
Dropbox Basic
Dropbox Capture
Error Messages
Mobile
Sync
upload
  • Arkadiy K.'s avatar
    Arkadiy K.
    2 years ago

    I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi jmcgraw1409, thanks for bringing this to our attention.

 

Could you confirm the version of iOS you're running, and the Dropbox app version?

 

This will help me to assist further!

jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4
2 years ago

Sure no problem

 

iOS Version 16.1.2.

Dropbox app version 310.3.2

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jmcgraw1409, and just to clarify, do you use the camera uploads feature, to upload content?

     

    Can you try using your cellular data, or a different connection, just to check if everything works smoothly then? 

    • jmcgraw1409's avatar
      jmcgraw1409
      Explorer | Level 4
      2 years ago

      I'm not sure if I understand the cellular data thing (sorry I'm not very tech savvy).  When I went to my settings it said that I already had my cellular data turned on.  Then when I went back to Dropbox to the photos section where it shows the pictures downloading, it went to a screen and said that my cellular data wasn't on and that I needed to turn it on.  So I clicked ok, it took me to a screen where I clicked to turn cellular data on, it loaded a few photos and then stopped again and I got the same error message.

       

      I'm not sure what other connections I would try?

       

      Jena

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