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Forum Discussion

jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4
2 years ago

Error Message: There was an issue communicating with your photo library

I am trying to load pictures from my iPhone to Dropbox.  I have not had any issues with doing this for years.  I have the free basic plan.  I sell on eBay and so take hundreds of pictures per week.  ...
Camera uploads
Dropbox Basic
Dropbox Capture
Error Messages
Mobile
Sync
upload
  • Arkadiy K.'s avatar
    Arkadiy K.
    2 years ago

    I managed to solve the problem. In my case, I also had Google Photos installed which was trying to also upload photos to the cloud. Looks like Dropbox doesn't like when it's not the only backup program. I disabled cloud backup on Google Photos (since I don't need it), and automatic uploads resumed in Dropbox.

jmcgraw1409's avatar
jmcgraw1409
Explorer | Level 4

Sure no problem

 

iOS Version 16.1.2.

Dropbox app version 310.3.2

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi jmcgraw1409, and just to clarify, do you use the camera uploads feature, to upload content?

 

Can you try using your cellular data, or a different connection, just to check if everything works smoothly then? 

  • jmcgraw1409's avatar
    jmcgraw1409
    Explorer | Level 4
    2 years ago

    I'm not sure if I understand the cellular data thing (sorry I'm not very tech savvy).  When I went to my settings it said that I already had my cellular data turned on.  Then when I went back to Dropbox to the photos section where it shows the pictures downloading, it went to a screen and said that my cellular data wasn't on and that I needed to turn it on.  So I clicked ok, it took me to a screen where I clicked to turn cellular data on, it loaded a few photos and then stopped again and I got the same error message.

     

    I'm not sure what other connections I would try?

     

    Jena

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