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cb140's avatar
cb140
New member | Level 2
2 months ago

Error when opening Dropbox shared links

I'm suddenly having issues following links to shared dropbox files, even ones that I created myself.  My team uses basecamp for project management and we store links to shared documents there. I have signed out of both dropbox and basecamp and re-tried the links. I'll see the document for a second and then I get the following error.

I have logged out of both programs, rebooted and logged back in. No one else on my team is having issues.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for bringing this to our attention, cb140.

     

    Do you see the same error, if you open a link from a different browser or an incognito window?

     

    Let me know and we'll go from there.

    • cb140's avatar
      cb140
      New member | Level 2

       I don't recall changing any settings but it seems that the anti-tracker feature is what was causing the problem. Will I have to keep this off to utilize dropbox links?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi cb140, I use BitDefender on my machine and don't experience any issues with shared links. It might just be a setting in the app that could be affecting this. 

    • cb140's avatar
      cb140
      New member | Level 2

      I turned off my Bitdefender tracking protection and was able to open the link in edge.

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