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Merya's avatar
Merya
New member | Level 2
2 years ago

Error when sharing subfolders with team member

Hi, 

 

We added a new member and as we are sharing folders with this member, in few subfolders when we choose the name ( email address) we receive t his person is not on drop box??? what is going on and how to override that because his membership was added and paid for and in some folders were shared.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Welcome to the forum, Merya. 

     

    Do you keep seeing the same thing via different browsers? 

     

    If yes, can you send me a screenshot of the error you keep receiving, while masking the user’s info?

     

    Let me know, when you’re ready.

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