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Forum Discussion
Solved
Error when trying to share a folder with a specific email address
I have a dropbox shared folder set up and shared with a couple email addresses. I tried to share this to another email address and it keeps coming back with the error message: One or more names or em...
Hey Hannah thanks for getting back to me. Yes it ended up being the individual didn't set up a Dropbox account in order for the share to work! I did think there was a prompt when sharing to invite the recipient to Dropbox, all sorted now though thank you.
T_theresa_A
Community Manager
Community ManagerHi kNuTz! I am so glad that you got your folder shared and it all got sorted on your receivers end. I'm Theresa, one of the Community managers here at Dropbox and I'd love to hear how you're using Dropbox if you're up for sharing 😊 I'm always so curious about how people use Dropbox daily - you never know what cool tips might be worth passing along to you or our team! 💫
Hi Theresa,
I always share dropbox folder even if the email has no DB account yet since a link for registration will be sent to their email. However , I still don't know how to fix this issue as kNutz's solution does not fix mine.
Please help.
Thanks
- Walter
Dropbox Staff
Hey ellapot - sorry to jump in here, but may I ask if you manually input the email address or if you're copying and pasting it from somewhere?
Hi, Thank you for the quick response. I tried both and got the same response from the DB. (Not all emails) . Just the one from my comment only.
I also tried checking if the email is active and it is active..
