File request doesn't work instead it gives me an error.

Question

Hello, I have a Professional plan and 3GB space left, but when I create a File request, the page with the generated URL displays "This file requested has been closed, deleted, or never existed".

Megan · Answer

No worries t3ch!
&nbsp;
I've created a ticket on my end for you, in order for us to have a closer look into this.&nbsp;
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I'll see you there, thanks!&nbsp;

Megan · Answer

Hey t3ch, let's jump right into this!&nbsp;
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Does this happen with every File Request that you try to share?&nbsp;
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If you use a shared link, do you get any errors? Do they work normally? Let me know how long has this been happening for.&nbsp;
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Keep me posted, and we'll take it from there!&nbsp;

t3ch · Answer

Today I tried multiple times to create a new File Request but noticed always the same issue. I don't know how long this problem has happened, I noticed it right now and probably haven't used this feature ever. Two broken File Request URLs:&nbsp;
removed&nbsp;

Megan · Answer

Thanks for the info t3ch!
&nbsp;
Have you tried sharing your content either through a shared link, or shared folder just to see if this works?&nbsp;
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Have you noticed any Dropbox-related emails about your sharing activity being temporarily paused?&nbsp;

t3ch · Answer

Dear Megan,&nbsp;I tried to share a link but I have information that it's not possible:&nbsp;"Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."Can you check when it happened and what is the real reason of this? I can't remember I did something wrong on my account, can it be a mistake?

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File request doesn't work instead it gives me an error.

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