File request doesn't work instead it gives me an error.

Question

Hello, I have a Professional plan and 3GB space left, but when I create a File request, the page with the generated URL displays "This file requested has been closed, deleted, or never existed".

Megan · Answer

No worries t3ch!
&nbsp;
I've created a ticket on my end for you, in order for us to have a closer look into this.&nbsp;
&nbsp;
I'll see you there, thanks!&nbsp;

Megan · Answer

Hey t3ch, let's jump right into this!&nbsp;
&nbsp;
Does this happen with every File Request that you try to share?&nbsp;
&nbsp;
If you use a shared link, do you get any errors? Do they work normally? Let me know how long has this been happening for.&nbsp;
&nbsp;
Keep me posted, and we'll take it from there!&nbsp;

t3ch · Answer

Today I tried multiple times to create a new File Request but noticed always the same issue. I don't know how long this problem has happened, I noticed it right now and probably haven't used this feature ever. Two broken File Request URLs:&nbsp;
removed&nbsp;

Megan · Answer

Thanks for the info t3ch!
&nbsp;
Have you tried sharing your content either through a shared link, or shared folder just to see if this works?&nbsp;
&nbsp;
Have you noticed any Dropbox-related emails about your sharing activity being temporarily paused?&nbsp;

t3ch · Answer

Dear Megan,&nbsp;I tried to share a link but I have information that it's not possible:&nbsp;"Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."Can you check when it happened and what is the real reason of this? I can't remember I did something wrong on my account, can it be a mistake?

Forum Discussion

File request doesn't work instead it gives me an error.

About Create, upload, and share

Need more support

Related Content

Re: My file request link is suddenly opening to a white screen

400 status code for a regular GET request

Re: How to turn off continuous requests to update app?

Cannot create File Request

File request, visibility of files between people who have gotten the request.

Recent Discussions

Unable to upload 250 GB from WIN11 laptop both from web and desktop app

Questions on how to share photos and videos with others

Video preview from shared link freezing in Chrome but not in Safari

I can't open/edit/upload files inside my desktop app

How to sync folders from Dropbox online to my desktop app?