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IA Accounting's avatar
IA Accounting
Helpful | Level 6
9 months ago

file request, files missing

File request set up. Received 21 attachments from forwarded emails into the designated folder. 8 new files are received as per file request dialogue box. These files are not showing up in the folde...
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IA Accounting's avatar
IA Accounting
Helpful | Level 6

Airgas Received 37

Folder only shows 21 files

The missing files have similar names and later upload dates.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi IA Accounting, the catch here might be the similar name. 

 

If it's not too much of a trouble, can you ask from the person that submitted the file, to rename the identical ones, and send them over again? 

  • IA Accounting's avatar
    IA Accounting
    Helpful | Level 6
    9 months ago

    These are thousands of vendor bills automatically forwarded from my inbox. The whole purpose is automation to avoid manual file handling.

     

    I have a resent case and it is a duplicate, which should not be uploaded again. Dropbox does what it is supposed to do and omit duplicate submissions. That explains why there is a higher number of received files vs files in the folder.

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