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Forum Discussion
File right-click does not reveal menu options like 'make available offline' on Windows
When I right-clicks Dropbox files in Explorer, I only get these options:
I am NOT getting the option to "make available offline".
How do I remedy this?
Thanks.
- Walter
Dropbox Staff
Hi David C.163 - sorry to hear you're having issues with this.
Can you please clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your system tray?
A screenshot of the options you get when you right click on files inside your Dropbox folder showing their syncing icons as well, would also help!
Thanks!
Hi Walter,
This is a brand new install of dropbox on a brand new Microsoft Surface PC.
Snip pictures of (i) OS system (ii) Dropbox desktop app and (iii) right click options are all below.
(Btw, I uninstalled and reinstalled Dropbox but that did not help the situation.)
Thanks! Greatly appreciate the help.
- Walter
Thanks for the additional info and the screenshots too David C.163 - much appreciated.
Can you just hover you mouse over the Dropbox icon in your system tray to see its status and version as well? For example, is it 'up to date' or syncing?
Also, I'm still not able to see any syncing icons on your files in the Dropbox folder, so you might want to check if any 3rd party app is interfering (like cloud, syncing, backup or security software).
Hi Walter
When I hover my mouse there is no information on status or version.
(I assume it is the latest version of Dropbox since I reinstalled yesterday.)On the folder synching icons, you may be able to see better on this photo.
But all the folders have icons - all are the little green check mark.
I would like to make them all the little cloud.... but not getting those options.
On other software interfering, this computer is straight out of the box! Some files are saving to OneDrive?
