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benraph's avatar
benraph
Explorer | Level 3
8 months ago

files disappearing immediately from Mac, but still visible on site and Windows

Files and folders are disappearing from my dropbox folder on my Mac immediately after I create them (on my Mac). They still exist on the web and are even showing up in my dropbox folder on my PC. Doe...
Desktop
Dropbox Basic
Mac
Sync
Web
Windows
  • Jay's avatar
    Jay
    8 months ago

    Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. 

     

    You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi benraph, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the folder in Finder, and another on the website and Windows machine showing the same folder without the files in question?

 

This will help me to assist further!

benraph's avatar
benraph
Explorer | Level 3
8 months ago

Thanks, here are three pics, as requested. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Files and folders with an underscore at the beginning of them are considered to be hidden files on Mac OS. 

     

    You'll need to enable the viewing of hidden files to see them in your Dropbox folder there.

    • benraph's avatar
      benraph
      Explorer | Level 3
      8 months ago

      Wow, that was it, thanks!

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