Forum Discussion

eryxie's avatar
eryxie
Explorer | Level 4
4 years ago
Solved

I can’t save a video from Dropbox to my gallery.

I used my computer to upload a mp4 file that I recorded, after uploading it to drop box, I wanted to save it to my IPhone X gallery. I can’t really save it, all I see is “Couldn’t save. Sorry, this t...
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Mobile
sync
  • strigimusic's avatar
    strigimusic
    3 years ago

    I found something that worked! I wanted to come on and share my findings. I was having this issue recently and it was driving me bananas. If you're encountering this issue and you're using Adobe Premiere (like me), try exporting HEVC (H.265) instead of H.264, even though H.264 tends to be more compatible, for some reason, the iPhone just really loves the high efficiency codec. I'm not sure if this is a space/storage issue or not (I don't think so because the day before I used a very very long [over 2GB] H.264 video and it worked great) [I have an iPhone 12 Pro Max btw]. I'm starting to surmise that this is an aspect ratio issue. Square videos and 9:16 videos seem to not like H.264 on iPhone as much. I don't have an issue with 1080p though. 

strigimusic's avatar
strigimusic
Helpful | Level 6
3 years ago

Hello, I'm copying and pasting a solution I posted recently. I'm leaving it here for you guys to investigate! This was in response to the issue related to the Dropbox app telling us that "can't sync this type of file to this device" warning.

I found something that worked! I wanted to come on and share my findings. I was having this issue recently and it was driving me bananas. If you're encountering this issue and you're using Adobe Premiere (like me), try exporting HEVC (H.265) instead of H.264, even though H.264 tends to be more compatible, for some reason, the iPhone just really loves the high efficiency codec. I'm not sure if this is a space/storage issue or not (I don't think so because the day before I used a very very long [over 2GB] H.264 video and it worked great) [I have an iPhone 12 Pro Max btw]. I'm starting to surmise that this is an aspect ratio issue. Square videos and 9:16 videos seem to not like H.264 on iPhone as much. I don't have an issue with 1080p though.

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