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Tonno's avatar
Tonno
New member | Level 2
2 months ago
Solved

I can't generate links because of a Phishing issue.

Dear Dropbox Support Team,

I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.”

I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to share files with family and friends.

I don’t require a paid subscription because the features offered in your Basic plan are sufficient for my needs. Isn’t your Basic plan intended to provide free services up to a certain extent?

Could you clarify why I’m being penalized? What specifically triggered this issue? I can assure you that my files don’t contain phishing elements, and I make a conscious effort to keep my Dropbox space safe and clean.

Please provide further details so I can resolve this issue promptly.

Thank you for your support.

Best regards,

Tonno

Error Messages
Shared Links
  • Jay's avatar
    Jay
    2 months ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi Tonno, thanks for bringing this to our attention.

     

    It sounds like your shared links have been paused due to the information in this article. 

     

    Have you tried deleting any existing shared links to see if this helps?

     

    Keep me updated with any progress!

    • Enrico60's avatar
      Enrico60
      New member | Level 1
      2 months ago

      I can't generate links because suspension sharing activity

      Dear Dropbox Community Support Team,

      I’ve received a notification stating: “We have suspended your sharing activity. More details…”. (from Italian-English translation)

      A few days ago I tried to share a PDF printout of some suspicious e-mails with a security consultant, but Dropbox started to block me and now I can no longer share. My account is a Basic one, sufficient for my needs.

      How could I recover the functionality of my account? I removed from my Dropbox space the PDF files that contained the phishing elements.

      Thank you for your support.

      Best regards,

      Enrico

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Enrico60, can we send you an email, so we can take a look at the issue internally?

  • Tonno's avatar
    Tonno
    New member | Level 2
    2 months ago

    Hi Jay,

    Thank you so much for your quick response!

    I’ve reviewed all my links and have deleted them, so no files are being shared at the moment. (I still have shared folders, however.)

    Despite this, I’m still unable to share any files. Could you kindly assist me further with resolving this issue?

    Thank you again for your kind support!

    Best regards,

    Tonno

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Tonno's avatar
    Tonno
    New member | Level 2
    2 months ago

    Sure, please reach out to me.
    Thank you.

    Tonno

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks, I've sent you an email, please could you reply to it as soon as possible!

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