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Lentinim's avatar
Lentinim
Explorer | Level 4
2 months ago

I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my last resort and still nothing. Has anyone else been having this issue?

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 months ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Lentinim,

     

    Thanks for reaching out to us.

     

    Can you please check the firewall?  Can you please try the following? 

     

    • Go to Apple logo top left corner
    • System Settings
    • Network
    • Firewall
    • Can you check if it is allowed for Dropbox?

    We can take it from there.

    • Lentinim's avatar
      Lentinim
      Explorer | Level 4
      2 months ago

      My Firewall was actually turned off. I turned on and added Dropbox. So far no changes in syncing.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hi Lentinim , thanks for bringing this to our attention.

         

        What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

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