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Xanthocletes's avatar
Xanthocletes
Explorer | Level 4
2 years ago

I get the message that my files might contain phishing content

I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content" Relevant Facts: 1) File does not contain phishing conte...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey nightcarlos, sorry to hear about this.

 

It sounds like your shared links may  have been banned. How long have you been getting this error?

 

May we reach out via email to have a further look internally perhaps? 

nightcarlos's avatar
nightcarlos
New member | Level 2
2 years ago

Hi @Walter, first of all, thanks for replying me.

 

To be honest, I am not sure from when I am getting the error, I just realized when I tried to share a folder yesterday.

 

Sure, we can continue via email or any other via to solve this issue.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the cooperation nightcarlos - you've got :envelope: 

  • agliopane's avatar
    agliopane
    Explorer | Level 3
    2 years ago

    I started having issues sharing folders on Dropbox over a week ago and receive the message "We’ve interrupted your sharing activity because your files might contain phishing content." This occurs in folders that are newly created as well as for folders that were created in the past that worked fine previously. The content within the folders generally include PDFs and XLS but may also contain JPG and DOC.

     

    I tried contacting Dropbox support and in response received a generic reply that outlined several possible reasons why this is occurring but the options are so broad that it's almost impossible to troubleshoot. I have scanned my computer several times for viruses and nothing has been detected. I'm totally at a loss and it's completely disrupting operations as our organization relies on Dropbox heavily for file sharing. Please help.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there agliopane, it sounds like your shared links might have been banned. 

       

      Would it be OK with you if we reached out via email to have a further look internally?

       

      Let us know here and we'll use the email address that's associated with your profile here, on our Community. 

      • agliopane's avatar
        agliopane
        Explorer | Level 3
        2 years ago

        Hi Walter and Dropbox Staff,

         

        I'd love to be reached via email to resolve this issue. Looking forward to hearing from you.

         

        Thanks!

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