You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cschenk's avatar
cschenk
New member | Level 2
6 years ago

I keep getting an error when I try to open a word document - Additional permissions are required...

I keep getting the message to Grant File Access, followed by another message in chich additional permissionas are required.  reading another post on the subject, restarting the computer does fix it. ...
Desktop
Error Messages
Mac
Microsoft Office
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Camekazi; sorry to hear about this.

 

Can you please send me a screenshot of the app's exact status as shown when you mouse over the app's icon within your computer's system tray/menu bar so I can have a better look into this?

 

Any additional information will be much appreciated! 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!