We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Algorithm's avatar
Algorithm
Explorer | Level 4
5 months ago

I see an error on the desktop app that some files can't be synced due to being used by another app

Hello not sure if it's the latest update causing this, but I have troubles where dropbox wont sync some files saying they are used by another application which is not, and this on all my computers. When I pause sync and restart it sync instant without any problem.

Desktop
Error Messages
Sync
  • Algorithm's avatar
    Algorithm
    Explorer | Level 4
    5 months ago

    "Updated without notice, and then notified of errors due to files being in use after update."

    This is probably the issue i'm facing now, did you find a way to fix that ?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Algorithm! Hope you’re well. 

     

    First off, can you clarify the OS version of your computer(s)?

     

    I’d also like a full screenshot of the error you’re getting on your end. 

     

    Are there any other third party apps accessing your files? 

     

    Let me know, and we can take a look.

    • Algorithm's avatar
      Algorithm
      Explorer | Level 4
      5 months ago

      Hello @Nancy i'm fine thank you !

       

      I'm using Win11, yes there is third party app accessing my files but even closing it does not help, sometimes after few mins its sync by itself but if I turn off sync and reactivate it's sync instantly.

       

      Here picture of the error message

      • Algorithm's avatar
        Algorithm
        Explorer | Level 4
        5 months ago

        Futher information that might help you, it's seem to happens only on new file that i'm creating with the third party app. All ther old file that I edit updating without any problems

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!