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Rodzlla's avatar
Rodzlla
New member | Level 2
3 months ago

I sent a password protected link to view files to a colleague & got a verify identity message.

I sent a password protected link to a colleague for her to review the files in that folder.  When she clicked the link, she got a message that dropbox needs to confirm her identity.  I have pasted th...
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haoli's avatar
haoli
Icon for Dropbox Engineer rankDropbox Engineer

Hi Rodzlla , thanks for contacting us! What's the value of your "Who can access" setting for the link you sent? See screenshot, ignore "Team members" if you're not on a team plan.

Rodzlla's avatar
Rodzlla
New member | Level 2
3 months ago

Thanks for helping me out here, Haoli.  Who Can Access is set to "Anyone with link".  

  • haoli's avatar
    haoli
    Icon for Dropbox Engineer rankDropbox Engineer
    3 months ago

    Does she have an email already registered with Dropbox, if so, she could use that email; If not, can she try the "Continue with Google" or "Continue with Apple" option to sign in?

    • Rodzlla's avatar
      Rodzlla
      New member | Level 2
      3 months ago

      So this is legit message and she should move ahead using her email address?  We are all hearing about these phishing schemes and identity theft troubles.  I do not want her to have problems.  

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 months ago
        Rodzlla wrote:

        So this is legit message and she should move ahead using her email address?  We are all hearing about these phishing schemes and identity theft troubles.  I do not want her to have problems.  

        Yes its a legit screen 🙂

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