Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
sargan
3 days agoExplorer | Level 4
I'm sharing a file via link, but it forces users to install the Dropbox app.
Been using DropBox for a few years without issue.
Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.
For one off file sharing I would not 3d left to be forcing them to install app.
Here is sample link [personal information removed per the Community's Guidelines]
It brings user to window as in picture attached here:
(Can’t seem to be able to add a picture direct)
https://flic.kr/p/2qS6nGb
- Rich
Super User II
sargan wrote:
Now when I share a link … users complain that they can’t access the file and instead get page to download DropBox.
As long as you're using a view-only shared link, they should be able to close the modal and continue to the file. What happens when they tap the X?
- sarganExplorer | Level 4
I don't know - just had people say they could not view file as it required Dropbox install and they did not want to add software. I'll ask.
- sarganExplorer | Level 4
Previoulsy file would appear as an icon in FB or messenger - now it's a link to install s/w
How do I get back to sharing as a icon of the file ?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!