You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Issues with website functionality
Links not working to create a new folder. Tried safari, and chrome. Is site down?
There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.
I keep getting error message and support page not loading and impossible to reach a human.
I hope dropbox is reading this: Y'all did a major update yesterday and no - it is not working. I have no less than 8 clients calling me, the IT guy, asking me to fix their dropbox. The site loads - then immediately the ability to click on anything goes away. On occasion, you can click on something once (like shutting off the annoying "sign in with google" popup or simply clicking on "login" - and sometimes nothing happens, sometimes the browser switches to the next page, and then - the ability to click on any link no longer works. I have tried this on 4 computers here in the office, 2 of them are on a separate network, tried: mozilla, Microsoft Edge, and Chrome, all on windows pc's - and nothing is working. You cannot click in the box to type in a username or password, you cannot click on Continue with Google, or any option. This was tested both with shared folder invites and just raw logging in to existing dropbox accounts. I have several angry accountants I'm dealing with over this. The page scrolls fine. The context loads, including the animations, into the cache, fine. Yes, we've cleared caches, used a computer that had never logged in to dropbox, and ensured that all firewalls and security are completely off just for kicks and giggles - nothing. You guys did something that is locking out your users. FYI, sometimes the page will only let you click on something after you "Accept All" the cookies pop up at the bottom ... so it may be tied into that?
Oh - and please check your "Contact support" page. It's bad enough you don't let folks file help tickets... but the screen background is near white and the overlay text is white. I may have good eyes - but reading a white font on a white background doesn't work. Thanks.
- Rich
Super User II
LisaAcri wrote:
I keep getting error message and support page not loading and impossible to reach a human.
What error message? What are you trying to do?
The Support page is loading fine for me (tested from two different locations/providers) and there are no known issues at the moment.
Can't click anything once the support page loads - also can't click anything on any dropbox on the web any browser. Loads and then can't click anything on the entire page.
Having the same problem. Feels like a broken pop-up.
Same problem today. Dropbox site unresponsive. I am trying to contact help because I received notice that 40000 files will be deleted. I CANNOT CONTACT SUPPORT SINCE ONLINE SITE IS UNRESPONSIVE
Having the same issue....Nothing is responding once I log onto Dropbox. Very frustrating!
As of just now (3:18 eastern standard time), it just started working again. I hope it's fixed for good.
