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Forum Discussion
Solved
Issues with website functionality
Links not working to create a new folder. Tried safari, and chrome. Is site down?
There is a currently an issue with the web site and work is underway to fix it. You can find the incident information here.
When I click to create a transfer nothing on the page allowed to be click on. It's like the entire page is an image. I change browsers cleared cache nothing is helping.
There's a video in my Dropbox (not in a folder). I don't recognize it and I want to delete it. But that's not an option. Wondering what's going on.
It's also not syncing to my computer.
Thanks.
These are the only options.
The only options avail.
Issue Summary:
- The "DELETE" button is currently disabled (greyed out) in Dropbox.
- Previously functional, the "Delete" button became inactive after initiating the upload of numerous large image files.
- Approximately 40 photographers utilized File Request Links to upload thousands of image files, coinciding with the greying out of the "Delete" button.
- Upload speeds to Dropbox are notably slow.
- The issue has been reported through Dropbox chat, but a resolution has not been provided.
- A possible explanation is that simultaneous uploads of large files via File Requests may temporarily disable certain actions, such as deleting files, to prevent conflicts or unintended deletions during the upload process.
Urgency and Impact:
- Urgent resolution is needed, as the inability to delete unwanted images hampers the culling process and subsequent timely delivery of files to clients, impacting contractual deadlines.
How do I delete a file that I just created? Neither the file nor the parent folder are shared. I have tried two different browsers.
- Jay
Dropbox Staff
Hi MyDerek, thanks for messaging the Community!
Could you attach a screenshot showing where you're seeing this issue on the Dropbox site?
are you not able to delete files from Explorer/Finder, if you have the Dropbox desktop application installed?
This will help me to assist further!
The Printscreens below illustrate the greyed "Delete" buttons circled in red.
