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Lois Davidson's avatar
Lois Davidson
Explorer | Level 4
5 months ago

I've invited a user to my shared folder, but I'm not seeing the files they're uploading.

I have a shared folder in Dropbox and invite the user. The Invited user, says they are uploading the files to Dropbox, but I cannot see the files.   What is going on, as I have been using this ...
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for posting on our Community, Lois Davidson! 

 

Do you know if the folder member is using the Dropbox website to upload these files or their desktop app instead? If it’s the latter, I’m wondering if they could be having a syncing issue on their device.

 

Similarly, are you unable to see their files on www.dropbox.com or your own desktop app?

 

Keep me in the loop for any updates.

  • Lois Davidson's avatar
    Lois Davidson
    Explorer | Level 4
    5 months ago

    I will reach out to my client and see which feature they are using.  I am using the Dropbox.com on my computer, not the App. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks, Lois Davidson.

       

      Please also ask them to make sure they're uploading the files to the correct folder.

       

      Let us know what you find.

      • Lois Davidson's avatar
        Lois Davidson
        Explorer | Level 4
        4 months ago

        l am still waiting on my clients response.

         

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