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Stretch1's avatar
Stretch1
Explorer | Level 3
2 years ago

Mac: Dropbox Backup - "Error - can't backup this device"

I have an external drive connected to my Mac (iMac 2020. Big Sur 11.7.9. Dropbox 183.4.7058).  The drive shows up on the desktop and there're no issues with it. Approx 2 weeks ago it stopped syncing...
Dropbox Backup
Error Messages
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi Stretch1, sorry to hear you're having issues with this.

 

Could you try hovering your mouse over the error shown on your first screenshot? Does it give any additional information perhaps?

 

If you've already reached out to our support team about this, please let us know your ticket ID so that we can look it up as well. 

 

Thanks!

Stretch1's avatar
Stretch1
Explorer | Level 3
2 years ago

Hi when I hover over "error" the text says "can't backup device. Plug in device again to restart the backup process"

I have tried ejecting and remounting the ext. drive - it shows up on the desktop and functions ok but still shows Error in Backups

Have also tried physically unplugging it, disconnecting the power supply and then plugging it back in, also doesn't work

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I'm assuming you've also rebooted your device Stretch1?

     

    If you did and this persists, please let me know if it'd be OK if we reached out via email to have a further look internally. 

    • Stretch1's avatar
      Stretch1
      Explorer | Level 3
      2 years ago

      Yes - have restarted device, reinstalled Dropbox, also reinstalled Mac OS recently but the problem persists.

      Feel free to email

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the cooperation and happy Monday Stretch1 

         

        I've just followed up via email so please have a look at your inbox and we'll take it from there. 

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