You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

randy123's avatar
randy123
Explorer | Level 3
6 months ago

Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.
Desktop
Dropbox Pro
Sync
Windows
  • Megan's avatar
    Megan
    6 months ago

    As a last step: have you tried an advanced re-install using these steps randy123?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

I hope it's okay for me to jump in, randy123!

 

Can you check this page, to make sure that the "Dropbox system extension" setting is set to "on"?

randy123's avatar
randy123
Explorer | Level 3
6 months ago

system extension is on.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    You haven't recently updated your OS, have you randy123? 

     

    Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

    • randy123's avatar
      randy123
      Explorer | Level 3
      6 months ago

      tried the registry edit. Got an error saying i can't rename. 

       not sure how this is preventing dropbox from showing the proper sync menu options of make avail online/offline

       

      • randy123's avatar
        randy123
        Explorer | Level 3
        6 months ago

        BTW- My IT tech installed DP with admin privileges.  And this is a brand new computer with factory installation of windows.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!