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Forum Discussion
Missing space in my dropbox
Hi, in my settings it says I am on Dropbox Basic plan 2GB. Under refer-a-friend it says I've earned 3.75GB as follows: 1 referral at 500MB Getting started 250MB (2013) Cameral uploads bonus 3GB (2...
- Hey gpk, sorry to jump in here, but I just wanted to mention that you can check your sync settings under the relevant tab in the app's preferences.
I hope this helps!
Rich
Super User II
Super User II
gpk wrote:
Under Plan it says I'm Using 5.63 GB of 5.75 GB ... However my computer tells me my Dropbox folder is using about 3.2 GB.
You likely don't have all of your data synced to your computer. Any files or folders you've removed using Selective Sync or Smart Sync would not be reflected in the space used on your computer, but would still be accounted for when viewing your account online.
When viewing your account online, whatever it shows as your usage is the real number. You haven't lost any storage space.
Hmmm interesting, how would I check what is synced? I can't see any Selective Sync or Smart Sync options but I'm probably not looking in the right place as I'm a very occasional (confused!) user.
Many thanks for your input Rich
- Walter
Dropbox Staff
Hey gpk, sorry to jump in here, but I just wanted to mention that you can check your sync settings under the relevant tab in the app's preferences.
I hope this helps!Great, many thanks to all for the replies, following those instructions I see there are 2 folders (Photos and Camera Uploads) which are in Dropbox but not on my computer. I think I have all those photos somewhere else and backups too so when I have a moment I can double check that and then clear them out of Dropbox. This probably accounts for all the missing space. Thanks so much 🙂
For other users who may be reading this, it's Selective sync that is relevant here, which can cause stuff to be stored in Dropbox and taking up space there but not showing in your computer's Dropbox folder. I've no idea how or when I activated this but there you go. Smart sync is not available to Basic plan users so not relevant to my issue.
