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FLYONTHEWALL's avatar
FLYONTHEWALL
Helpful | Level 6
2 years ago

MP4 file fails to upload

Windows 7; 600 GB free HD space; 4 GB RAM; Dropbox Plus (paid one year), currently using <30 GB.   I have tried repeatedly to upload an MP4 Audio file (a video recorded on my camera). It tells me...
Dropbox Plus
Error Messages
Sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there FLYONTHEWALL, I just replied to your previous post!

 

Can you please clarify if you're seeing this behavior when uploading through our desktop app or the website?

 

If it's the website, can you try from a different browser or a private browsing window, to see if that helps?

 

Keep me posted.

  • FLYONTHEWALL's avatar
    FLYONTHEWALL
    Helpful | Level 6
    2 years ago

    Hi Hannah. 

     

    I've been trying to transfer this MP4 file via the Dropbox website through Google Chrome (click Upload and browse for the file or folder).  

     

    I'll try again using Firefox.

     

    Thanks for the suggestion.  I'll post results.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Amazing, FLYONTHEWALL! 

       

      Let us know of the results!

    • FLYONTHEWALL's avatar
      FLYONTHEWALL
      Helpful | Level 6
      2 years ago

      It worked!  With Firefox, the file uploaded successfully, but it took about twice as long as the original estimate.  Said 41 minutes, but it actually took about 80 minutes.  My upload speed is very slow, plus a backup program was running simultaneously.  

      Thanks again.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Any time FLYONTHEWALL! 

         

        Glad to see it worked, and the file is now uploaded. If you need anything else, just let me know. 

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