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Forum Discussion
My backup files haven't synced since 2021 and I can't access my user profile.
I'm unable to access my user profile on the computer where all my files were stored due to a system malfunction. I had Dropbox installed on this computer, but the license had expired. Dropbox creat...
Hello Nancy!
So, I received the Dropbox license when I bought my laptop and I was syncing the documents, etc. folders to Dropbox. After a year, my license expired but the files continued to be saved in the folder within Dropbox. I know they were not saved to Dropbox, however, I couldn't recover them and it seems they were not saved precisely because the folders were inside the Dropbox folder. I would like to understand how Dropbox's procedure works to understand what happened to my files.
It is also important to note that the files in txt and Word format were all used in Dropbox, but they were corrupted. The PDF files do not show any sign of them in my Dropbox.
Where do new files go after synchronization stops?
I need to understand this to inform a technical professional.
Thank you.
So, I received the Dropbox license when I bought my laptop and I was syncing the documents, etc. folders to Dropbox. After a year, my license expired but the files continued to be saved in the folder within Dropbox. I know they were not saved to Dropbox, however, I couldn't recover them and it seems they were not saved precisely because the folders were inside the Dropbox folder. I would like to understand how Dropbox's procedure works to understand what happened to my files.
It is also important to note that the files in txt and Word format were all used in Dropbox, but they were corrupted. The PDF files do not show any sign of them in my Dropbox.
Where do new files go after synchronization stops?
I need to understand this to inform a technical professional.
Thank you.
Mark
Super User II
Super User II
Paulo Torres wrote:
Where do new files go after synchronization stops?
I need to understand this to inform a technical professional.
Into the folders you saved them. However, Dropbox uses symlinks so the folder directory you expect may not be actually where they are located if you are not using Finder for example. So possibly try running a search on the file name to find them
