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Forum Discussion

ellenms's avatar
ellenms
Explorer | Level 3
3 months ago

My files aren't syncing from my Mac to my iPhone, why?

My dropbox on iphone is not synching the latest file from my Mac.  I deleted the dropbox app and reinstalled it and it did not fix the situation
Desktop
iOS
Mac
Mobile
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi ellenms, thanks for bringing this to our attention.

 

Are the files synced from the Mac appearing on the Dropbox site?

 

Are you certain that you're signing into the same Dropbox account as that in the Dropbox desktop application?

 

This will help me to assist further!

  • ellenms's avatar
    ellenms
    Explorer | Level 3
    3 months ago

    Yes- the file is appearing in the Dropbox site on my Mac, but not on the dropbox app on my iphone

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Do you see it if you log into your account from a web browser on your iPhone ellenms?

       

      Could you try renaming it on the website and let us know if it shows up in the mobile app? 

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