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Forum Discussion

ellenms's avatar
ellenms
Explorer | Level 3
3 months ago

My files aren't syncing from my Mac to my iPhone, why?

My dropbox on iphone is not synching the latest file from my Mac.  I deleted the dropbox app and reinstalled it and it did not fix the situation
Desktop
iOS
Mac
Mobile
Sync
ellenms's avatar
ellenms
Explorer | Level 3
3 months ago
I renamed the file (on the Mac) but the old document keeps showing up instead of the new one. I turned off my phone e and turned it on again- but to no avail
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Can you clear the app's cache and let us know if this persists ellenms?

     

    1. Open the Dropbox iOS app.
    2. Tap the account icon (person) in the bottom right.
    3. Tap the gear icon in the top right.
    4. Scroll down and tap Clear cache.
    5. Tap Clear cache again.

    Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

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