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Forum Discussion
new folder option not appearing
i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro
does anyone knows whats going on???
Go figure. I enlarged the window and the New Folder option magically appeared.
Thanks, everyone, for your help and suggestions.
Syd
albufeirasurfsu wrote:
i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro
Hello, albufeirasurfsu (and sydnewell)...
If you're logged-in to Dropbox.com and then click-on the "My Files" link (left-hand side)... do you see a "New Folder" link (right-hand side)?
View the screenshot examples below:
Let us know if above helped or not.
Otherwise, please post a screenshot or two so we can see exactly what you're viewing.
albufeirasurfsu wrote:
i cant create new folders beacuse the option is not there any more on the website... i use a macbook pro
does anyone knows whats going on???
Hello, albufeirasurfsu...
Since you're the originator of this thread, we'd like to know if any of the advice mentioned above has helped you?
Please let us know when you have time.
- Jay
Dropbox Staff
Hey there, which browser are you using? Could you try a different browser, or even running in Incognito or Private Browsing mode?
Another more basic question, is any file or folder selected on the Dropbox page? If so, you'll only get file actions and not options to create a new folder.
Jay wrote:
Another more basic question, is any file or folder selected on the Dropbox page? If so, you'll only get file actions and not options to create a new folder.Hello, albufeirasurfsu...
The screenshot below shows you precisely what Double-AgentJay :sunglasses: is referring to if you have a file/folder selected (checked). The "New Folder" link is replaced by the file action choices.
The last suggestion did not help. I don't have any folders selected and I still am not seeiing the New Folder option.
sydnewell wrote:
The last suggestion did not help. I don't have any folders selected and I still am not seeiing the New Folder option.
Hello, sydnewell (and albufeirasurfsu)...
Please post a screenshot or two so we can see first-hand what you're viewing (minus any sensitive information).
Thank you.
